Returns & Exchanges

Due to the perishable nature of our raw, fermented products, we cannot accept physical returns; however, we are committed to ensuring your satisfaction with every bottle of GT’s Living Foods. If your order arrived damaged or failed to meet our quality standards, please contact us within 7 days of delivery for a full refund or replacement.

Return Process

• 1.
  Document the Issue

  Take clear photos of the packaging, the product labels, and any specific damage or quality concerns observed upon delivery.

• 2.
  Contact Support

  Email our customer care team at [email protected] with your order number and the photos of your shipment.

• 3.
  Verification

  Our quality assurance team will review your claim within 2-3 business days to verify the issue and ensure it meets our freshness guarantee.

• 4.
  Resolution

  Once approved, we will issue a credit to your original payment method or ship out a fresh replacement batch at no additional cost to you.